Corporate Apologies: When is it too late to apologize?
Can a corporation’s apology ever come too late? Crisis communications often involve apologies. Apologies are less science and more art – and much more, matters of the heart. What to Read More
Can a corporation’s apology ever come too late? Crisis communications often involve apologies. Apologies are less science and more art – and much more, matters of the heart. What to Read More
Public relations is all about how the public perceives an organization — not about how that organization sees itself. My favorite PR lesson is a very simple one: It’s not Read More