Crisis communications 101: “Mistakes were made”. Don’t apologize like that. Passive voice defies the cardinal rule in crisis communications — own the mistake you made when you apologize. And yet, Read More
Peter Attia is in full, textbook public-relations-crisis mode. He issued a statement, and we analyze it here for public relations crisis principles, best practices and what is next for Attia. Read More
We’ve written extensively about apologies – that’s because a proper apology, while simple in its elements, is tricky in its execution. Legal and liability issues may give pause to companies Read More
The Minnesota dentist’s reputation is indelibly marred by this tragedy. Though he has taken initial steps to manage this personal crisis — including issuing a statement denying wrongdoing, cooperating with Read More
Can a corporation’s apology ever come too late? Crisis communications often involve apologies. Apologies are less science and more art – and much more, matters of the heart. What to Read More
Stacy served as a guest lecturer at Hamline University School of Law’s Health Care Compliance Skills course on April 7, 2014. She presented “Critical Strategies — Health Care Crisis Communications Read More
The shadows of the cycling scandal continue to loom. Three days ago, the International Cycling Union (UCI) appointed a three-member panel to investigate and report by June what role the Read More
On Monday, July 2, 2012, GlaxoSmithKline pled guilty to 3 misdemeanor criminal counts and settled civil liabilities concerning prescription drugs Paxil, Wellbutrin and Avandia. GSK and its CEO have done Read More