We’ve written extensively about apologies – that’s because a proper apology, while simple in its elements, is tricky in its execution. Legal and liability issues may give pause to companies Read More
The Minnesota dentist’s reputation is indelibly marred by this tragedy. Though he has taken initial steps to manage this personal crisis — including issuing a statement denying wrongdoing, cooperating with Read More
Can a corporation’s apology ever come too late? Crisis communications often involve apologies. Apologies are less science and more art – and much more, matters of the heart. What to Read More
Stacy served as a guest lecturer at Hamline University School of Law’s Health Care Compliance Skills course on April 7, 2014. She presented “Critical Strategies — Health Care Crisis Communications Read More
The shadows of the cycling scandal continue to loom. Three days ago, the International Cycling Union (UCI) appointed a three-member panel to investigate and report by June what role the Read More
On Monday, July 2, 2012, GlaxoSmithKline pled guilty to 3 misdemeanor criminal counts and settled civil liabilities concerning prescription drugs Paxil, Wellbutrin and Avandia. GSK and its CEO have done Read More
Shifting from blame and denial to communication and candor is what the Massachusetts Medical Society and six health care organizations announced is the focus of a major initiative to improve Read More