For many years, Great Clips CEO Rhoda Olsen followed the business advice of her big sister, a successful, trail blazing, whip-smart lawyer in New York City: Don’t wear pants, don’t Read More
Determining how, when and even if to apologize is both an art and a science. When something has gone wrong, a carefully timed and crafted apology that reflects genuine remorse, Read More
Public relations is all about how the public perceives an organization — not about how that organization sees itself. My favorite PR lesson is a very simple one: It’s not Read More
In Spring 2013 I presented two continuing legal education courses entitled “PR Disasters — Lessons for the Business Lawyer”. We covered case studies that analyzed the unfortunate mistakes and misguided Read More
Reputation Rules. There are three (3) elements to reputation that are impacted in any business or organizational crisis (this applies equally so to personal and professional reputations of individuals as Read More
This past spring I presented two continuing legal education (CLE) seminars focused on public relations disasters and lessons for lawyers. Over the coming weeks, I will share excerpts from Read More
The movie Seabiscuit is the closest I’ve ever come to visiting a racetrack. I’ve watched the movie at least four times, yet I never tire of the great story of Read More
My next CLE at the 2013 Business Law Institute is approaching quickly, and I am very excited! Alongside veteran journalist John Welbes of the Pioneer Press, we will present a CLE entitled “PR Read More