The Minnesota dentist’s reputation is indelibly marred by this tragedy. Though he has taken initial steps to manage this personal crisis — including issuing a statement denying wrongdoing, cooperating with Read More
Can a corporation’s apology ever come too late? Crisis communications often involve apologies. Apologies are less science and more art – and much more, matters of the heart. What to Read More
Life is full of unexpected, uncomfortable and unfortunate events . . . a workplace accident, a lapse of judgment by an employee or a manager, a parting of the ways Read More